Policies

Cancellation policy

Appointments are confirmed by phone 24 hours in advance except for Tuesdays when confirmation calls will be done on the Friday before. 

We appreciate you notifying us as soon as possible if you are unable to keep your appointment. We are happy to reschedule, early notification will enbale someone else to have an appointment and avoid cancellation fees.

At least 24 Hours notice of a cancellation NO FEE

Less than 24 Hours notice and we can fill the appointment NO FEE

Less than 24 Hours notice and we can not fill the appointment FULL FEE

Please call the clinic on 3172 5475 if you have to cancel or re-schedule.